What is the DYNAFIT Lifetime Guarantee?
The DYNAFIT Lifetime Guarantee is our quality and sustainability promise. We guarantee we will make sure your product performs for 10 years exactly as it did the first day.
Your benefits
- 10-year guarantee on select products
- Free repair services in the first five years
- Simplified documentation in the case of repair needs
What must I do to receive the Lifetime Guarantee?
In order to obtain the DYNAFIT Lifetime Guarantee, you must register your product on our website within 12 months from the purchase date.
How?
Create an account on our website or log in to your account. Register your DYNAFIT products on the “product registration” card in your account.Enter the following information: Purchase date, product type, serial number or article number, and purchase location (online, offline). The serial number (format: 1234567) or article number (format: 00-0000000000) can be found directly on your product or on the original packaging. Upload the original purchase receipt as a JPG, PNG, or PDF.
When?
Within 12 months of purchase.
What do I need?
The original receipt.
Which products are part of the Lifetime Guarantee? Which are not?
The DYNAFIT Lifetime Guarantee applies to select products purchased after Oct. 1, 2023. Ski touring bindings, ski touring boots, skins, skis, ski crampons, poles, helmets, backpacks and eyewear fall under the Lifetime Guarantee just as do performance jackets and pants. Excluded on the other hand are base layers, t-shirts, trail running and mountaineering shoes, boot liners, socks and gloves or mittens.
What warranty claims are covered by the Lifetime Guarantee? Which are not?
Lifetime Guarantee coverage inclusions
All defects in materials and workmanship are warranty claims when it comes to the DYNAFIT Lifetime Guarantee. Important to know: The Lifetime Guarantee refers to the lifecycle of a product – not the life of the purchaser. That lifecycle is 10 years. During the first five years, we take care of all costs; after that, you will need to cover costs.
Lifetime Guarantee coverage exclusions
The Lifetime Guarantee does not cover damage from accidents, improper use, negligence, normal wear and tear, or natural degradation in colors and materials, as well as wear-and-tear over a longer period of time. Damage caused by normal wear and tear, modifications, unauthorized repairs, or misuse is not covered by this Lifetime Guarantee.
What happens if I bought or registered my product before Oct. 1, 2023?
If you purchased or registered your product prior to Oct. 1, 2023, the following rules apply:
Bindings
If you have registered your bindings on our website, then we will extend the legally required guarantee to 10 years. That covers the normal life expectancy of a ski touring binding. The limited product guarantee covers all defects in materials and workmanship and only includes bindings that have been purchased after Nov. 1, 2019, through Sept. 30, 2023.
Ski touring boots:
If you have registered your ski touring boots on our website, then we will extend the legally required guarantee to 5 years. The limited product guarantee covers all defects in materials and workmanship and only Oct. 1, 2021, through Sept. 30, 2023.
Eyewear:
If you have registered your glasses or goggles on our website, then we will extend the legally required guarantee to 5 years. The limited product guarantee covers all defects in materials and workmanship and only Feb. 1, 2022, through Sept. 30, 2023.
Extended guarantee for all other DYNAFIT products:
In addition to our LIFETIME GUARANTEE on bindings, ski touring boots and eyewear, we offer an extended warranty on all other DYNAFIT products to underscore our trust in the quality and long-lasting durability of our products. As of the date of purchase, you automatically get a two-year guarantee on all DYNAFIT products – from headbands to insulating jackets, from ski touring pants to running shoes. When you register these products on our website, the guarantee is extended by an additional year, meaning it goes from two years to three years. That is one year more than the legally required warranty.
Make a warranty claim: This is what you must do
If despite the high quality of our products you have a reason for a complaint, then please contact our Customer Care Team at +44 1625 467202 (Monday – Thursday, 8:30 a.m. – 9:30 p.m.; Friday, 8:30 a.m. – 5 p.m.). Our associates will gladly assist you and answer your questions. They will check if your request for a claim falls under the Lifetime Guarantee and discuss with you what the next steps are.
Is the Lifetime Guarantee transferable?
The DYNAFIT Lifetime Guarantee is not transferable. Only the original owner qualifies for it.
Can I also take advantage of the Lifetime Guarantee if i have not registered my product?
First and foremost, all products are covered by the legally required warranty period of two years (country-specific variations possible) – regardless of whether the products were registered online or not.
Our Lifetime Guarantee of 10 years is only valid for all registered products that were purchased and registered after Oct. 1, 2023. If you do not register your product within 12 months of the purchase date, then we will still guarantee to do any repairs for 10 years. However, you must cover all costs.
Take care of your products well
Meaning if you care for your products well, store them properly, and repair them as needed, you are making an important contribution to its long lifespan. In our instructions about product care, we will show you what to do.
